pa99 Privacy Policy
Your privacy matters to pa99. This policy explains exactly what personal data we collect, why we collect it, and how we keep it secure.
Introduction
pa99 ("we", "us", "our") is committed to protecting the privacy and personal data of every individual who uses the pa99 online gaming platform at https://pa99.ws. This Privacy Policy describes the categories of personal data we collect, the purposes for which we process that data, the conditions under which we may share it with third parties, and the rights available to you as a data subject. By registering an account or using any part of the pa99 platform, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy should be read together with our Terms & Conditions, which govern your use of the pa99 platform. If there is any conflict between this Privacy Policy and the Terms & Conditions in relation to how we handle personal data, the terms of this Privacy Policy shall prevail. We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this document shows when the current version took effect. Continued use of pa99 after any update constitutes your acceptance of the revised policy.
Your Privacy Rights at a Glance
1. Information We Collect
pa99 collects personal data from you directly when you register an account, make transactions, contact support, or use the platform. We also collect certain technical data automatically when you access the platform. The categories of data we collect are set out below.
Data You Provide Directly
Data Collected Automatically
- Device and browser information (device type, operating system, browser version, screen resolution) — used to optimise the platform's display on your device.
- IP address and approximate geolocation — used for fraud detection, security monitoring, and compliance purposes (e.g. verifying that access originates from a permissible jurisdiction).
- Session data and usage logs (pages visited, features used, time on site, click patterns) — used for platform improvement, security analysis, and responsible gaming pattern detection.
- Cookie data — see the Cookies section below for a full explanation of how pa99 uses cookies and your options for managing them.
2. How We Use Your Personal Data
pa99 processes your personal data only for clearly defined, legitimate purposes. The following table sets out the primary purposes for which we use each category of personal data we collect:
We use your identity and contact data to create and maintain your pa99 account, authenticate your login sessions, deliver OTP verification codes, and communicate essential account notifications such as password changes, deposit confirmations, and withdrawal status updates.
We process identity data, KYC documents, and payment method ownership proofs to verify that you are at least 21 years of age, that you are who you claim to be, and that the payment methods linked to your account are registered in your own name. This processing is a mandatory prerequisite for withdrawal approval on pa99.
We use your financial data and transaction data to process your deposit and withdrawal requests, maintain accurate account balance records, calculate and credit bonuses, and provide a complete transaction history accessible from your account dashboard. Payment data is processed in compliance with applicable financial security standards.
We use IP address data, device fingerprints, session logs, and transaction patterns to detect and prevent fraudulent activity, identify unauthorised access attempts, flag suspected multi-accounting, and protect the integrity of the platform for all players.
We analyse betting patterns, session duration, deposit frequency, and account activity to identify signs of potentially harmful gambling behaviour and to enable our responsible gaming tools — such as deposit limits, session time limits, cooling-off periods, and self-exclusion — to function correctly. This processing is carried out in the interest of player welfare.
3. Legal Basis for Processing
pa99 processes personal data only when a valid legal basis exists. The following legal bases apply to our processing activities:
- Contractual necessity — processing your identity, contact, financial, and transaction data is necessary to perform the contract between you and pa99 (i.e. providing you with an operational gaming account and associated services).
- Legal obligation — processing KYC documents, age verification data, and financial transaction records is required to comply with applicable anti-money-laundering, fraud prevention, and age-verification obligations.
- Legitimate interests — processing IP addresses, device data, session logs, and usage patterns is carried out in pa99's legitimate interest in maintaining platform security, preventing fraud, and improving the player experience, provided that interest is not overridden by your privacy rights.
- Consent — where pa99 sends you optional promotional communications (e.g. bonus offers, seasonal promotions), we do so only on the basis of your explicit opt-in consent. You may withdraw this consent at any time by contacting [email protected].
4. Cookies and Tracking Technologies
pa99 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how the platform is used. The following categories of cookies are used:
- Strictly necessary cookies — essential for the platform to operate. These include session authentication cookies that keep you logged in, CSRF protection tokens, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
- Functional cookies — used to remember your preferences such as language selection and display settings, so you do not need to re-enter them on each visit.
- Analytics cookies — used to collect aggregate, anonymised data about how players navigate and use the platform. This data helps pa99 identify performance issues, improve page layouts, and enhance the overall player experience. Individual players are not identified through analytics data.
- Security cookies — used to detect and prevent fraudulent or abusive access patterns, including those consistent with credential-stuffing attacks, bot traffic, or rapid multi-account creation attempts.
You can manage non-essential cookies through your browser settings. Most browsers allow you to refuse or delete cookies; however, disabling strictly necessary cookies will prevent pa99 from functioning correctly. Please consult your browser's help documentation for instructions on managing cookies.
5. Sharing Your Personal Data
pa99 does not sell, rent, or trade your personal data to third-party marketers, data brokers, or advertisers. We share your personal data only in the limited circumstances described below:
- Payment processors — we share the minimum necessary financial data with our payment processing partners (e.g. bKash, Nagad, Rocket, Upay, Visa, Mastercard) solely to facilitate deposit and withdrawal transactions on your behalf.
- Game providers — game provider platforms (e.g. Pragmatic Play, Evolution Gaming, Spribe, Ezugi) may receive a session token and your account identifier to launch games and record game outcomes. These providers do not receive your full identity data or payment details.
- Legal and regulatory authorities — we may disclose personal data to law enforcement, government agencies, or courts when required to do so by applicable law, court order, or regulatory direction, or where we reasonably believe disclosure is necessary to prevent serious harm or illegal activity.
- Platform service providers — trusted technical service providers (e.g. cloud hosting, fraud detection, cybersecurity) may process certain data on our behalf under strict data processing agreements that prohibit them from using your data for any purpose other than providing the contracted service to pa99.
6. Data Retention
pa99 retains personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:
- Active account data — retained for the full duration of your active account and for a minimum of 5 years following account closure to meet anti-money-laundering and fraud record-keeping obligations.
- KYC documents — retained for a minimum of 5 years from the date of submission in accordance with applicable verification and record-keeping standards.
- Technical and session data — retained for up to 12 months from the date of collection for security monitoring and fraud analysis purposes, then deleted or anonymised.
When retention periods expire, pa99 securely deletes or anonymises the relevant personal data so that it can no longer be attributed to an identified individual. If you request account closure before a statutory retention period expires, pa99 will suppress your data from active use but retain it in a restricted archive for the legally required period only.
7. Data Security
pa99 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security framework includes:
- SSL/TLS encryption for all data transmitted between your browser or mobile device and the pa99 platform, ensuring that sensitive data cannot be intercepted in transit.
- Encrypted storage of sensitive personal data (including KYC documents and payment method details) at rest on pa99's secure servers, with access limited to authorised personnel only.
- OTP-based two-factor authentication for account login and withdrawal requests, ensuring that only the registered account holder can authorise sensitive account actions.
- Continuous automated monitoring of platform traffic and transaction patterns for anomalies consistent with fraud, hacking attempts, or abusive access, with alerts triggering manual security review where necessary.
While pa99 takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security against all possible threats. If you believe your pa99 account has been compromised, please contact [email protected] immediately. In the event of a data breach that poses a material risk to affected players, pa99 will notify affected individuals without undue delay.
8. Your Privacy Rights
As a pa99 player you have the following rights in relation to your personal data. To exercise any of these rights, submit a written request to [email protected]. pa99 will respond within 14 calendar days. We may need to verify your identity before processing a rights request.
You have the right to request a copy of all personal data pa99 holds about you. We will provide this in a structured, commonly used, machine-readable format within 14 days of your verified request.
You have the right to request correction of any personal data pa99 holds about you that is inaccurate or incomplete. Name corrections may require supporting documentation such as a government-issued ID.
You have the right to request deletion of your personal data. This right is subject to applicable legal retention obligations — pa99 cannot delete data it is legally required to retain (e.g. KYC and transaction records required for anti-money-laundering compliance). Where full deletion is not possible, pa99 will suppress your data from active use and restrict it to a secure archive.
You have the right to request that pa99 restricts the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or where you have objected to processing based on legitimate interests while pa99 assesses your objection.
Where pa99 processes your data on the basis of your consent (e.g. for promotional communications), you have the right to withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
To exercise any of the rights described above, please email [email protected] with the subject line "Privacy Rights Request" and a clear description of the right you wish to exercise. pa99 will acknowledge your request within 3 business days and provide a full response within 14 calendar days. In complex cases, the response period may be extended by up to an additional 30 days; pa99 will notify you if an extension is required.
9. Children's Privacy
The pa99 platform is strictly intended for individuals aged 21 years and above. pa99 does not knowingly collect, process, or retain personal data from any individual under the age of 21. Registration is blocked for individuals who indicate during sign-up that they are below the minimum age. If pa99 discovers that personal data has been collected from an individual under 21, the relevant account will be immediately closed, all data will be deleted (subject to any legally mandated retention requirements), and any deposited funds will be returned to the originating payment method after identity verification.
10. Third-Party Links
The pa99 platform does not contain links to external third-party websites. All links and navigation within pa99 direct you to pages within the pa99.ws domain. pa99 is not responsible for the privacy practices or content of any external website. If you access any external site independently, we recommend reviewing that site's own privacy policy before submitting any personal data.
11. Changes to This Privacy Policy
pa99 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform services. When material changes are made, we will update the "Last Updated" date at the top of this document. Where the changes are significant, we will make reasonable efforts to notify affected players via SMS or email to their registered contact details.
Your continued use of the pa99 platform after the revised Privacy Policy has been posted constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you must stop using the platform and may request account closure by contacting [email protected].
12. Contact pa99 About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or to how pa99 handles your personal data, please contact our support team. We are committed to responding promptly and resolving any privacy concerns fairly.
Our support team is available 24/7 in both English and Bengali. We aim to acknowledge all privacy-related enquiries within 3 business days and to provide a full written response within 14 calendar days.
Your Data is Safe. Now Explore pa99
Now that you know how pa99 protects your privacy, explore the full gaming experience. Play cricket betting, live casino, and slots — all SSL secured and 21+ only.